FREQUENTLY ASKED QUESTIONS

How long does it take to process my application and setup my account?
We process your application as soon as possible and it should take between 1-12 hours to setup your account.

Who do I contact in case of a billing problem?
In the event of a billing problem or to cancel your account, please contact billing@stronghub.com

What control panel is offered with your hosting packages?
All sites come equipped with CPanel 11.

How do I access my CPanel website control panel?
Navigate to http://yourdomain.com/cpanel and replace “yourdomain.com” with your own domain name.

Can I use a .cc domain name with StrongHub?
Yes, we support all the standard domain name suffixes, including .cc!

I’ve been notified that my account has been setup but my website still not active.
If you’ve received a notification e-mail and it’s been over 48 hours, it means either that you did not point your domain name to the right DNS server, or that your ISP’s DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.

I have NOT been notified that my account has been set up and it’s been over 24 hours.
This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact us immediately.

How long does it take for name server changes to propagate?
Normally it takes between 24 to 48 hours for NS changes to propagate.

What DNS should my domain name point to?
Your welcome e-mail will detail which of our DNS servers you should point your URL to. However, all virtual hosting accounts point to:

NS1.STRONGHUB.COM
NS2.STRONGHUB.COM

Where is your server located?
Our servers located at multiple tier 1 bandwidth providers in premium, U.S based datacenters.

Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

What happens if I exceed my allocated bandwidth?
You will get a warning when you reached 80% of allocated limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.

Do you support mySQL?
Yes. We run mySQL server version 5.0

How can I edit a mySQL database table without creating an application?
Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.

Do you support CGI/PERL scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own PERL scripts.

What path name should I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl or #!/usr/local/bin/perl.

How do I access webmail for my server?
All sites are equipped with web based e-mail. You can access your webmail by going to http://yoursite.com/webmail and replace “yourdomain.com” with your own domain name.

How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Will you place any ads on my site?
No, we don’t put any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Will I be able to send and receive e-mail through StrongHub?
We provide POP3 e-mail accounts for our users. You can receive e-mails and read them in Outlook. You can send mail through an SMTP server by supplying username and password and you may also use the one provided by your ISP. For your information, most ISPs block the use of 3rd party SMTP servers to prevent “SPAM”. You can contact us if you need assistance to find correct SMTP server you can use.

Does my account come with SSH access?
We no longer offer any form of SSH to our clients. If you need to execute any commands on SSH just submit a support ticket and we’ll do it for you.

Can I upgrade my plan or features after I signed up?
Yes, you can, you can do so by contacting us.

Can I upload or modify my website using Frontpage?
Yes, every account comes with Frontpage extensions, the username/password for these are the same as your FTP information.

Do you offer an SLA?Yes, we do offer an SLA (Service Level Agreement), the SLA includes our 30 Days money back guarantee, and our 99.95% Uptime Guarantee.

How do I access FTP?
You have to download an FTP client, you can access your FTP by entering ftp.yourdomain.com in the host field, and the username and password, the port will always be 21 unless otherwise stated.

Is my website backed up, and how often?
Yes, your website is backed up once a day, however we strongly recommend you to make your own backup on your local PCs for further safeguarding.

Do I need to sign any contract?
We do not bind you into a legal agreement when you signup with us, you can cancel your account without any obligations.

What is reseller hosting?
Reseller hosting is hosting which you can resell, you can buy a reseller package, and sell parts of it to others.

Will you ever suspend my account without giving notice?
No, we will never suspend your account without giving a notice before.

What are the server specs?
We use only Genuine Intel Dual processors with a minimum speed of 2.0 GHz in each core. Servers have no less than 2048MB of RAM.

What kind of support options do you provide?
We respond all support requests via email or our helpdesk ticket system.

Do you provide phone support?
No, we're an online company and all support is done via online system. The decisions we’ve made by doing so are then passed on to customers to have an affordable price without neglecting speed, reliability and performance.

How fast are our emails replied to?
Depending on the complexity of your support ticket/request and our current load, this can take anywhere from as little as 5 minutes up to 24 hours for 95% of the issues which we receive.

Your plans does not suit me, will you be able to create a custom plan for me?
Please contact us to get a quote for a custom plan you requested. The price depends on the components and resources that you use.

Is there a setup fee?
No, we do not charge setup fee or installation fee.

Do you offer SSL?
Yes, all of our accounts are SSL ready.

What do you charge for SSL certificate?
We will provide/install an SSL certificate on your account for an annual fee of USD $125.

Do you offer Adult Hosting?
Please see our Terms of Service agreement for acceptable content.

Am I allowed to run proxy server/IRC bot?
No, you're not allowed.

Do you provide support to clients of reseller accounts?
No, resellers must provide first level support to their clients. We support resellers the same way we support any other customer, but we do not offer end-user support to their clients.

Can I pay for plans annually?
Yes, all accounts are enabled on the order form for monthly, quarterly, semi annually and annually payment schedules. You will receive 1-1/2 months of service for free by paying annually.

Do you accept credit cards?
Yes, we accept Visa and MasterCard only.

Can I buy a hosting account and upgrade it to reseller account when I want to?
Yes you can. There is no extra fee to upgrade from shared hosting to a reseller account.

Do you offer domain registrations?
Yes, we register NET / COM / ORG / INFO domains for $9.95 per year. For all other extensions, please contact us for pricing. If you require a domain registration please contact us before applying for a hosting account.

Do you offer domain transfers?
Yes, we offer transfers at the same costs as registrations (see above question). This will transfer the domain to our accounts and will add 1 year to the expiration date.

I have no idea how to “point” my domain to my hosting account. Can you do it for me?
Yes, we can help you to “point” your domain to our servers. Once you have completed the order form, simply contact us with the name of your registrar, the account name and password and we will take care of the rest.